Refund / Cancellation Policy

This policy explains how cancellations, changes, and refunds work when you book a flight or hotel through Booking Lane. Because we book through airlines and hotels, their own fare rules and cancellation policies also apply to your booking.

Cancelling a Booking

To cancel a booking, call us at (844) 833-1026 as soon as possible. Cancellation eligibility and any refund depend on the fare rules of your ticket and the hotel's cancellation policy. Some fares are non-refundable or allow changes only with a fee.

Refund Eligibility

• Refundable fares: You may receive a refund minus any airline or supplier cancellation fees.
• Non-refundable fares: These generally cannot be refunded, though some airlines offer credit for future travel.
• Hotels: Refunds follow the hotel's cancellation policy and the cancellation window of your reservation.

Changes to Your Booking

To change a flight or hotel, call us. Changes are subject to availability, fare differences, and any change fees charged by the airline or hotel. Our agents will explain the applicable fees before confirming any change.

Processing Time

Approved refunds are typically processed by the airline or hotel within 7–21 business days. The timing of the credit to your account depends on your payment provider.

Our Service Fees

Booking Lane service fees, where applicable, are non-refundable once a booking is confirmed, except where required by law.

No-Show & Unused Bookings

If you do not show up for a flight or hotel booking without cancelling, the booking is typically treated as a no-show and is not eligible for a refund.

How to Request a Refund or Cancellation

Call us at (844) 833-1026 and have your confirmation number ready. Our agents will check your fare rules and guide you through the process.

Changes to This Policy

We may update this policy from time to time. The revised policy will be posted here with an updated date.